Terms and Conditions

 

Identity

'The Country Stile' is the trading name of The Country Stile with a registered office at

19 High Street, Horncastle, Lincolnshire, LN9 5HP.
Telephone: 01507 525871.

 

Copyrights and ownership

This website and its contents are owned by The Country Stile. Any use of the website (other than in the course of browsing, selecting products and ordering from us) or it's contents including printing, copying and storing images without prior permission for commercial purposes is prohibited. You may not modify, delete, distribute or post anything on this website for any purpose.

Payment

Payments for orders through the website can be made through Sage pay using Visa, Mastercard, Delta, Visa Electron, Solo and Switch. Payment will be debited from your account immediately by Sage Pay on placing the order. Alternatively if you would like to place your order over the phone, call 01507 527055 where we can take your order details and securely process payment using our in store card machine. Unfortunately we can not accept payment by cheque.

Delivery
 

Goods will usually be despatched within 1-2 working days of receipt of your order, if the products are in stock or sooner where possible. (Not including Bank holidays and weekends). Should any of the products not be in stock, we will contact you as soon as possible and advise of an approximate delivery date. Please allow up to 21 days for delivery of out of stock items.

Once we despatch the goods we cannot be liable for any delay by post or courier and to this extent we will not enter into any compensation agreement due to the late delivery of any item.

Please be clear with regard to your address, as additional charges for redelivery will be incurred by yourself.

If we fail to deliver the goods (or any part of it) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods. In the unlikely event of a non-delivery we can only replace or refund after 15 working days from the due date of the delivery and 28 days for Europe and the rest of the World.

All parcels must be opened immediately upon receipt of delivery and any damage must be reported to us either by phone on 01507 525871 (if no answer, please leave a message) or email to marie@thecountrystile.co.uk.

Cancellation

You have the legal right to cancel your order within seven working days of receiving the goods under the Distance Selling Regulations. The returning of goods is your responsibilty and they must be returned to us in the same condition they were received with the original packaging.

Returns Policy

If you wish to return an item, we must recieve this within seven days of receipt for a refund or exchange. We ask that you please return the items with their original saleable packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our store please ensure you package your return to prevent any damage to the items or boxes.

With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you use Recorded Delivery and obtain a certificate of postage in case the parcel fails to reach us.

If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within seven working days of receiving your parcel. This can be done by calling us on 01507 527055 or via email at marie@thecountrystile.co.uk. You will then need to return the whole order to us, at your own expense if you have already received it. Once we have received the whole order back we will issue a full refund including the original delivery charge.

Please note that it can take up to 21 days to process a return.

We recommend that you obtain a certificate of posting in case for whatever reason the parcel(s) fails to reach us.

Please return to The Country Stile, 19 High Street, Horncastle, Lincolnshire, LN9 5HP.

Prices

All prices shown are inclusive of VAT which is currently charged at 20%. All orders will incur a carriage charge of £6.25 which will be displayed at the checkout. If you opt to have your order sent using our next day delivery service, this will incur an additional charge of £9.95  which will be clearly shown at the checkout process. Orders placed for delivery outside of the Mainland UK, including Northern Ireland, Europe and the rest of the World will also incur additional charges, which will be displayed at the check out.

The Country Stile reserves the right to change any advertised prices at any time.

Sale and discounts conditions

Orders placed during our sales cannot be back or forward dated.

VAT No.

Security / Data Privacy

Security is one of our highest priorities and we take every precaution to protect your personal information online and offline. All customer information received during the checkout process is kept strictly confidential on secure encrypted servers (this is indicated by a padlock symbol in the bottom right hand status bar of your web browser and the web address will change from http:// to https://). The Country Stile does not retain credit card information and we do not and will not pass your details on to any third party.We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this website, unless this is solely due to our negligence. The Country Stile does not retain credit card information and we do not and will not pass your details on to any third party.

We abide by the requirements of the Data protection act 1998.

Consent

By disclosing information to us in using this website, you consent to the collection, storage and processing of that information by The Country Stile in the manner as set out in this policy.

Legal

This contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.

Should you have any questions with the terms and conditions listed above, please call us on 01507 527055.